Over the weekend USAT migrated servers which caused an error with validating participant’s USAT memberships through the ACTIVEWorks registration flow for all USAT events. This issue is ongoing with no hard ETA on a fix yet, but all applicable teams are involved in resolving this issue ASAP.
This issue only affects participants who have a valid USAT Membership ID and not those purchasing one-day/annual memberships through the registration flow.
That being said, the current workaround for USAT Members, is to purchase a one-day membership to complete their registration, and email/call USAT Support for a refund on that one day membership.
USAT is willing to review each request submitted in order to provide refunds for current USAT Members when verified.
USAT Support Email: email@example.com
This morning we simultaneously experienced an issue with participant’s being “Timed-Out” before beginning their registration, from 6:00am-10:00am CT. This issue has been resolved but does not include a resolution to the USAT membership issue.
I know this has plagued you guys for a couple days now and I do SINCERELY apologize for the delay, as I was out of town until this morning. If you would like, we can add language to the reg. form above the USAT Validation section that relays the above workaround, to hopefully cut down on the number of queries your team is managing.