Our goal with this closure is to offer as much back to you so we can. We realize this is not your fault, nor ours. PLEASE READ THESE OPTIONS AND THE FOLLOWING PARTICIPANT PROCESS THOROUGHLY. There is a tremendous amount of work to close down a race so we have organized a process to be easy for you to use while minimizing our effort to serve you. After reading the options, please refer to the Participant Process section below to learn your next step.
Option #1- Gift your entry to Racine MultiSports– by providing us the gift of your entry fee you help us with the needed funds required to operate our business during this difficult time. Please be aware that this gift is not tax deductible.
Option #2- Deferral Credit– we are offering 100% credit of your entry fee in a credit. This excludes the Active registration fee and any USAT fee (see below for details about USAT fees). A coupon code will be generated and sent to you that will be usable for any Racine MultiSports owned race through the end of the 2021 race season. Coupon codes will expire in October 2021 and therefore will not be valid for any race in 2022. Codes will be emailed to you. Please allow us time to create them. Our goal is to get them to you by Mid August.
Option #3- Refund– we are offering 100% refund of your entry fee back to your credit card. This excludes the Active registration fee and any USAT fee (see below for details about USAT fees). We will not be able to generate refunds until we determine the amount of money we need to put back into our Active registration account and the funds have cleared. On August 16th we will submit the funds to Active and begin generating the refunds soon after. We estimate that refunds will begin late August and wrap up early September.
USAT is offering all participants’ credit for any One Day $15 fee paid for a 2020 canceled event. Please use your cancellation email to contact them for this credit. membership@USATriathlon.org or 719-955-2807